West Midlands Cycle Hire

Matt

Hema Chhaniyara

Angela Barbieri

West Midlands Cycle Hire: Bicycles

Contact opening hours, about the bike itself, report a missing bike, safety information

General Info

Opening hours

Finding and reporting a damaged or broken bike.

My bike is damaged

What to do if you find an abandoned bike.

Report a missing or abandoned bike

Contact us

What size range does the bike suit?

Do the bikes come with helmets?

Does the bike have a bell or audible device?

What are the bikes like? Features of the bike. Bike specification.

What kind of bikes are available?

Are the bikes covid-19 safe?

About a West Midlands Cycle Hire pedal bike

How to hire,  how to ride and end a ride, how to lock, age restrictions 

Getting started

Costs to hire. Minute bundles. Pay as you ride

How much does it cost to hire a bike?

How to hire a bike

What is the minimum age to hire a bike?

Can I hire more than one bike?

Can I ride outside of the zone

Hiring a bike

How do I lock my bike?

Can I park my bike anywhere?

Locking a bike

How to pause my ride

How much does it cost to pause?

How long can I pause my ride?

What happens when my pause time runs out?

Do I have to pay parking fees if I pause my ride?

How do I unlock my bike and resume my ride once paused?

Can someone else hire my bike while my ride is paused?

Pausing my journey

Trouble locking the bike

I'm struggling to unlock a bike using NFC

Troubleshooting

How much does it cost to hire?

Pre-authorisation charge. Additional £1 fee.

I've been charged an extra £5

How much does it cost to hire a bike, authorisation fee

Pricing

How to hire an eBike

Charges for eBike hire. Costs for eBikes.

How much does it cost to hire an eBike?

What to do if battery runs flay on eBike.

What happens if an eBike runs out of battery.

eBikes

How much do minute bundles cost? How to buy a minute bundle.

Buying a minute bundle.

I have a prepaid Minute Bundle. Why do I need funds available on my payment card?

Why was my card charged even though I have minutes available?

Does my minutes balance expire?

How do I top up my minutes balance?

Minute bundles

Find answers and get help from Intercom Support and Community Experts

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