I've been charged an extra £5

Pre-authorisation charge. Additional £1 fee.

Written by Helen Page
Updated over a week ago

Please be aware that there is a pre-authorisation check at the start of your first journey of £5, and thereafter on every journey of £1. This check is a temporary hold and not a charge. The money will be credited back into your account straight away.

If you have any questions please feel free to check with your bank and let us know immediately if you see any issues.

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