Need to pop into the shops quickly? This feature allows you to pause your ride without paying any excess parking or unlock fees.

While on a ride, open the app and tap 'pause my ride'. This will take you to another screen directing you to lock your bike. Once the bike is locked it will automatically pause your current ride.

You can pause for a maximum of 15 minutes for each stop. You are free to make multiple stops over the course of your journey, but each stop can only be a maximum of 15 minutes. You are free to unlock your e-scooter and continue riding any time before the 15 minutes is up.

Pay as you ride: pausing your ride is charged at the same per-minute cost as riding.

If you have successfully paused your ride, the app will enter a 'ride paused' state. Here you are able to unlock the e-scooter by simply tapping 'unlock scooter'. You'll need to confirm your request. You don't need to use NFC or enter the bike ID to unlock it.

Make sure you are next to the e-scooter once you're ready to unlock it.

You may pause a ride intending to come back to the bike, but change your mind and wish to end the ride completely instead.

As the e-scooter is already locked during the paused state, you can end your ride remotely. Simply open the app and tap 'end ride' in the bottom right. You will be asked to confirm.

If you've resumed a ride and have the e-scooter unlocked, you can end the ride as normal. Please check your app to verify that you're journey has ended correctly before leaving the e-scooter.

Be aware that parking charges may apply once the ride has ended. (See next)

No, if you pause your ride outside a Beryl Bay or Zone you will not be charged.

However, if you end your ride in the app, or the ride ends because the 15 minute period has passed, you'll be charged any standard convenience fees based on the current bike location. See our website for more information on fees.

Although you won't be charged out of bay fees while your ride is paused, please make sure to park your bike in a considerate place even if you're only leaving it for a few minutes on pause.

If you have paused your ride and run over the allotted 15 minutes, your ride will end automatically. You will receive notifications leading up to the end of your pause time to remind you that your time is almost up. Remember you will also be charged any out of bay or out of zone fees if they apply.

No, while you have paused your ride, your e-scooter will not be available for another person to hire and will not appear on the app.

If you end the ride in the app, or your 15 minute pause period runs out, your journey will end and at this point, someone else will be able to hire the bike.

If we've been unable to answer any of your questions or you have had some technical difficulties around pausing, please get in touch and we'll do our best to help you.